Bat 99's Privacy Policy — Your data is our responsibility

Welcome to bat 99. This Privacy Policy explains how the bat 99 platform (https://bat99.app) collects, uses, stores, and protects your personal data. This policy applies to all bat 99 services, websites, mobile apps, and other digital products.

Bat 99 is a licensed online gaming platform operating under a Curacao eGaming license. We believe your privacy is a fundamental right, which is why data protection is our top priority. By registering, logging in, or using any of our services, you agree to this Privacy Policy.

This Privacy Policy is written in plain language with Bangladesh users in mind. It is aligned with international data protection regulations, in particular the principles of GDPR.

Bat 99 collects two types of data — information you voluntarily provide, and information collected automatically through your use of the platform.

What You Provide Directly:

• Full name, date of birth, and gender
• Email Address & Mobile Number
• Residential address and country
• National ID or passport number (for KYC verification)
• Payment method details (bKash/Nagad number, bank account)
• Any information you provide in a support ticket

Automatically Collected Data:

• IP Address & Device Identity
• Browser type and operating system
• Logs of browsing & gaming activity on the platform
• Transaction History & Timestamps
• Data Collected via Cookies & Similar Tracking Technologies

Bat 99 uses your data solely for legitimate and necessary purposes. The table below provides a detailed breakdown of how collected data is used:

Bat 99 never sells your data to third parties for marketing purposes. If you receive promotional emails, you can unsubscribe at any time.

Bat 99 retains your data only for as long as necessary. All data is stored while your account is active. After account closure, certain data may be retained to meet legal and regulatory requirements:

• Financial transaction records: minimum 5 years
• KYC verification documents: 5 years after account closure
• Gaming logs & activity history: 2 years
• Support communication records: 3 years
• Cookie data: 30 days to 1 year (depending on cookie type)

Bat 99's servers are hosted in internationally certified data centers located in Europe and Asia. All data centers are ISO 27001 certified and operate under 24/7 security monitoring.

Bat 99 may share your data with trusted third parties in the limited circumstances below. In all cases, ensuring the protection of that data remains bat 99's responsibility:

• Payment Providers: Minimum information required to complete transactions is shared with bKash, Nagad, Rocket, or your bank.
• Identity Verification Agencies: Documents may be shared with certified verification agencies as part of the KYC process.
• Game Software Provider: Limited information is shared with licensed game providers solely to deliver your gaming experience.
• Legal Authorities: Data may be disclosed in response to a court order or a lawful request from a regulatory authority.
• Fraud Prevention Agencies: Data may be shared with relevant authorities to investigate suspicious activity.

Bat 99 uses cookies to improve platform performance and deliver a personalized experience. Cookies are small text files that your browser stores automatically.

Bat 99 uses three types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure core platform functionality. These cannot be disabled.
• Analytics Cookies: Used to understand how users interact with the platform. This can be turned off.
• Preference Cookies: Used to remember your language, theme, and other preferences. This can be turned off.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may prevent certain platform features from functioning properly.

Bat 99 believes you should have full control over your own data. You hold the following rights on the bat 99 platform:

• Right to Know: You have the right to know what information bat 99 holds about you and how it is being used.
• Right to Rectification: If any of your data is incorrect, you can request a correction.
• Right to Erasure: In certain circumstances, you have the right to request the deletion of your data.
• Right to Object: You can object to the use of your information for any specific purpose.
• Right to Data Portability: You can request your data in a machine-readable format.
• Right to Restrict Processing: You can request that the processing of your data be restricted in certain cases.

Bat 99 is strictly for users aged 18 and above. bat 99 does not knowingly collect data from minors. Age is verified at registration, and anyone under 18 is not permitted to create an account.

If a parent or legal guardian believes their child has provided personal information to bat 99, please notify the bat 99 support team immediately. We will arrange to delete that information without delay.

Bat 99 employs industry-leading security technology to keep your data safe. The core components of our security framework are:

• 256-bit SSL Encryption: All data transmissions are carried out through encrypted channels.
• Two-Factor Authentication (2FA): Option to add an extra layer of security to your account.
• Real-Time Fraud Detection: A system that automatically detects and prevents suspicious activity.
• Regular Security Audits: Regular penetration testing and security assessments conducted by independent third parties.
• Data Backup: Regular encrypted backups ensure your data is never lost.

That said, no system is 100% secure. In the event of a data breach, bat 99 will notify affected users within the timeframe required by law.

For any questions, concerns, or requests regarding the Privacy Policy, please reach out to bat 99's dedicated Privacy Team. We aim to respond to every request promptly and effectively.

• Email: [email protected]
• Support Hours: 7 Days a Week, 24 Hours a Day
• Response Time: Typically within 24–48 hours

To file a privacy complaint, send an email with "Privacy Request" in the subject line. You may be asked to provide certain details to verify your identity. bat 99 takes your complaints seriously and is committed to resolving them.